Quality & Support

 

Quality

It is our policy to deliver defect free products on time. We continually improve to prevent defects, reduce costs and increase value. To provide this level of manufacturing quality, we employ a six-point strategy:

  • Quality-focused Culture
    From our R&D, Product Development, Production & Manufacturing and Marketing & Sales team to the Admin and Management team; top-rate quality and customer satisfaction are critical parts of the culture at Highness.
  • Stable and Experienced Workforce
    Our workforce features very low turnover and we are proactive in ensuring this remains true. We support continuous training and make upgrading skills a critical job requirement for each of our team. Regular training programs to enrich knowledge-base and guidance from experienced leaders are integral factors of our workforce.
  • Healthy Workforce and Clear Work Environment
    Highness facilitates a healthy workforce and good physique by regular medical check-ups. It also ensures a clean and hygienic work-environment by deploying regular fumigation & infrastructural clean-up processes.
  • Focus on Higher Efficiency and Continuous Improvement
    A comprehensive system is put in place for improvement in our efficiency levels and programs for better performance in research, development and manufacturing quality form our core strength to keep up with ever-changing technology and customer demands.
  • Infrastructure Maintenance

Highness understands the importance of maintaining its infrastructure in healthy state and therefore all Lab, Cleanroom & Test equipment as well as manufacturing tools etc are cleaned, re-calibrated and serviced at regular intervals. Sufficient quantity of spares are maintained in buffer stock in order to avoid any unforeseen breakdowns.


Quality Standards

Highness is a CE compliant and ISO 9001:2000 registered company. Key elements of our business system include rigorous processes for understanding customer needs in order to keep strict quality control over all incoming material & outgoing products.


 



Hazardous Materials (RoHS)
Highness strictly complies with RoHS directives and therefore prevents usage of materials restricted under this. The substances banned under RoHS are lead (Pb), mercury (Hg), cadmium (Cd), hexavalent chromium (CrVI), Poly Brominated Biphenyls (PBB), Poly Brominated Di-phenyl Ethers (PBDE), and four different phthalates (DEHP, BBP, BBP, DIBP). None of these components form part of materials used in our products.

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